LIBRARY SERVICE QUALITY: A BIBLIOMETRIC ANALYSIS
Keywords:
Service Quality, Library Service Quality, Bibliometric Analysis, VOSviewerAbstract
Purpose: This research article intends to provide a bibliometric study of the publications on the quality of library services from 1989 to 2021.
Methodology: A total of 2665 publications were searched from the Web of Science database through search String i.e., quality_ (Title) OR _Quality of Services_ (Title) OR _SERVQUAL_ (Title) AND _college library_ (Abstract). These publications are analysed by VOSviewer software and MS Excel.
Findings: The growth in library service quality publications have been observed from 2007 to 2021. Business Economics subject emerged as a top research field with the largest number of research, De, Ona and Juan were observed as the most prolific authors with a contribution of 14 articles during the study period, and the USA has emerged as the top country with highest 664 publications and total 46189(69.56%) citations. ‘The behavioural consequences of service quality by Zeithaml, VA et al.’ is observed as the highest cited publication with 4988 citations (184.74 AC/Y). As well as all extracted publications are analysed by co-authorship networks, intercountry co-authorship networks and keyword occurrence networks.
Significance: Service quality is increasingly being applied as a modern management technique in libraries hence this study will help the researcher to understand the expansion of the subject.
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